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FAQs

When will my order be dispatched?

All coffee is roasted on a Tuesday every week. We pack and ship orders on Wednesday and use Royal Mail on all orders. If you're based in the UK your coffee will arrive 1-3 days after the shipping confirmation email is received. Please reply to that email if your package hasn't arrived after 3 days.

Can I get my coffee pre-ground?

Whilst we believe that to get the best out of our coffee it needs to be freshly ground as close to the brewing time as possible, we understand that grinders can be an expensive piece of kit for people. We, therefore, do offer different grind levels for the method that suits you best. We also sell amazing Hario Hand Grinders on our store, which is a perfect introduction to grinding your own coffee.

Where do you ship?

We ship almost completely worldwide, but due to difficulties in delivery are unable to fulfil orders for Russia, Saudi Arabia and Kuwait. For the same reason, we are only able to dispatch orders to the UAE where a PO box number is provided. To avoid disappointment, all orders that do not include this will be refunded.

Why is your coffee more expensive than supermarket coffee?

We operate in a niche called 'Speciality Coffee', where the main goal is to source really high-quality green coffee in a transparent and ethical way. This does come at a cost, as we buy our green coffee a little higher priced than your average supermarket coffee. This means the farmers at the origin get paid fairly and conditions at origin are improved upon. Our coffee is also super tasty and roasted to bring out the best flavour that coffee has to offer. We also give 10% of our profits to our selected charity. Find more information here.

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